Customer Service

You can place an order with Janice’s using the following four options:

By Phone:

You may place an order by phone 7:30 am to 10:00 pm Monday thru Friday and 9:00 am to 8:00 pm Saturday and Sunday. Please call 1-800-526-4237.

By Fax:

Please fax all orders to 1-860-523-4178. This is available 24 hours a day.

By Mail:

Please send orders to:

Janice’s LLC
30 Arbor Street South
Hartford, CT 06106
Make checks payable to Janice’s LLC

By Web:

Please use our secure site at www.janices.com

Customer Service:

For customer service issues or questions call 860-523-4479 (9:00 am to 4:00 pm Monday thru Friday EST).

Shipping & Handling:

We ship most packages UPS unless otherwise stated or if the shipment is going to a P.O. Box. In-stock items are shipped within 24-48 hours Monday through Friday. You will be notified regarding backordered items and expected delays. Allow 10 days for regular shipping. HI, AK, PR, VI shipped priority mail.

Shipping & handling is only charged once. Any backorder item shipped in a separate package will not incur an additional shipping & handling charge. There are express options available at an additional cost to the regular charges listed. Overnight shipping and Saturday delivery are not available to residents of Alaska, Hawaii, Virgin Islands and Puerto Rico. Express shipping is NOT available to P.O. Boxes, for out-of-stock items, or for some oversized items like furniture. Saturday delivery is not available in all areas.

Shipping Rates are based on total order size. The following table applies:

Shipping & Handling (excluding mattresses)

Order Total Service Charge

$0-$49.99                                   $8.95
$50.00-$74.99                            $9.95
$75.00-$99.99                          $10.95
$100.00-$149.99                       $11.95
$150.00-$199.99                       $12.95
$200.00-$299.99                       $14.95
$300.00-$399.99                       $16.95
$400.00-$499.99                       $18.95
$500.00+                                   4% of total purchase

Change of Address:

Please call or send us your complete OLD mailing address and your complete NEW mailing address including your name, street address, city, state and zip code.

Send to:

Janice’s LLC
30 Arbor Street South
Hartford, CT 06106

Returns and Exchanges:

Please return any item within 30 days from the ship date. With the exception of custom-made products (e.g., mattresses, box springs, and certain bedding) we will be glad to make an exchange, credit your account or refund your payment. For exchanges, there is no additional shipping charge. Shipping and handling on all returned merchandise is nonrefundable.

All clearance-item sales are final. We cannot accept open or used cosmetics; washed or used products; worn swimsuits or lingerie; or garments used, worn, soiled or altered by the consumer. Cut fabric is not returnable.

Send to:

Janice’s LLC
30 Arbor Street South
Hartford, CT 06106

You may return your merchandise even without an invoice/packing slip. Please include the following information:

            1. Name, and address under which the order was placed.
            2. Items you are returning.
            3. Item price.
            4. Form of payment.
            5. Reason for return.
            6. What you would like us to do (exchange, credit your account or refund your
                 payment).
            7. Send it in the same box as the item you are returning.

Please allow 2-3 weeks, from the time you mailed us your package, for us to receive and process your return/exchanges.

To find out if your returned merchandise has been received, please call our Customer Service department at 1-860-523-4479 9:00 am to 4:00 pm Monday thru Friday.

Prices:

Prices are subject to change without prior notice. We have made extensive efforts to verify the accuracy of prices for all products listed on this site; however, there may be errors we did not detect, and we reserve the right to charge the correct price in such cases. We also have no control over price changes by manufacturers. We therefore reserve the right to change prices and notify you of these changes at the time of ordering. Prices are in U.S. funds only.

Additional Costs:

Pre-washing upon request            #0005   $15.00 per item
Greater than 9" deep covers         #0003   $10.00 per item
Additional ship to address            #0006    $7.50 per address
Wrap in foil                                 #0002     $5.00 per item

Thank you for Shopping Janice’s

Descriptive or typographical errors are subject to correction.